Privacy Policy

This Privacy Policy explains how Scr66 Casino may collect, use, store and protect personal information when you visit the website, create an account, use gaming services, contact support or otherwise interact with the site. It is intended for players in Australia and should be read together with the applicable website terms and responsible gaming information. We aim to handle personal information fairly, transparently and only for legitimate business, legal, security and service-related purposes.

Scr66 Casino holds a gaming licence issued by the Curaçao Gaming Control Board, providing a regulated framework for player accounts and game fairness.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Scr66 Casino may collect information provided directly by you, information created through your activity on the site, and information received from service providers where this is necessary for account administration, verification, payments, security or legal compliance. We aim to collect information that is relevant to the purposes described in this Privacy Policy.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact information, account login details, preferred settings and other information needed to operate the account. We may also handle information supplied during identity or age verification. This can include verification documents and related information used to confirm that an account belongs to the person using it and that the person is permitted to use the relevant services.

Payment and transaction information

We may handle records relating to deposits, withdrawals, gaming activity, account balances, payment methods, transaction references and related checks. Payment details may be processed with payment providers or other service providers involved in completing a transaction. We may not need to store every underlying payment detail ourselves, but we may retain information required to identify, reconcile, review or support transactions.

Device, technical and usage information

When you use the website, technical information may be recorded, including your IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, session information and referral details. We may also collect information about how you interact with the site, such as login activity, selected preferences, error reports and security events. This information helps us operate the website, understand performance and identify suspicious or unauthorised activity.

Information from communications and checks

If you contact support, we may keep the contents of your communications, information used to identify your account and details about the request. We may also record information from verification, fraud prevention, security, payment and compliance checks. Where appropriate, information may be compared with information held by relevant service providers or verification partners for the purpose of protecting the account, the website and other users.

How and why information is used

Personal information may be used to provide and manage casino services, maintain a secure website and meet applicable legal or operational requirements. We do not use personal information for purposes that are incompatible with the reason it was collected unless we have a lawful basis or are otherwise permitted to do so.

To create, verify, administer and secure your account.
To process deposits, withdrawals and other account transactions.
To confirm identity, age, eligibility and ownership of account or payment details.
To conduct anti-fraud, anti-money-laundering, security and risk checks.
To detect, investigate and prevent unauthorised access, collusion, abuse, scams or other suspicious activity.
To provide customer support, respond to questions and resolve complaints or technical issues.
To operate, maintain, test and improve the website, systems and user experience.
To communicate with you about your account, transactions, service notices, security matters and changes to relevant information.
To send marketing communications where permitted and where you have provided the necessary permission, subject to your communication preferences.
To meet record-keeping, reporting and other obligations that apply to the operation of an online gambling service.
To protect our rights, users, systems and business, and to establish, exercise or defend legal claims where necessary.

Some information may be required before we can open or continue an account, process a transaction, provide support or complete a verification check. If requested information is not provided, certain functions may be unavailable or delayed. Automated tools may be used as part of security, fraud, verification or risk processes. Where appropriate, you may contact support to ask about a decision or request further information about a relevant review.

Marketing communications

You can choose whether to receive promotional communications where an opt-in or other permission is required. You may withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available communication preferences or contacting support@scr66casino.best. Service messages about account activity, security, transactions or important changes may still be sent when they are necessary to provide the service.

Sharing, security and retention

Personal information may be shared with service providers that help operate the website and provide related services. These may include payment processors, identity and age verification providers, fraud and security services, technology and hosting providers, customer support tools, communications providers and professional advisers. Information may also be disclosed where necessary to comply with a valid legal request, protect users or systems, investigate suspected wrongdoing, or support a business transfer or restructuring. Service providers are expected to handle information appropriately and only for relevant purposes.

Depending on the service and the location of a provider, information may be processed or stored outside Australia. Where this occurs, reasonable steps should be taken to support appropriate handling and security in accordance with applicable requirements. The nature of international processing can change as technology and service arrangements change.

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure transmission, monitoring, authentication procedures, internal policies and staff or contractor awareness. No website, electronic transmission or storage system can be guaranteed to be completely secure. You should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

Personal information is retained for as long as reasonably necessary for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or de-identified, subject to technical, legal and operational requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions active, remember preferences, support security, understand website usage and improve performance. Some cookies may be provided by service providers that support analytics, payments, communications or other website functions. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect sign-in, site functionality or the availability of some features.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information where it is no longer required or where deletion is permitted, and withdrawing consent to marketing communications. Other rights may apply in particular situations, including asking questions about how information is used or raising a concern about privacy handling.

Making a data request

To exercise your rights or ask a privacy question, contact support@scr66casino.best. Please describe your request clearly and provide enough information for us to understand and locate the relevant account or records. We may need to verify your identity before providing information or changing account details. This is a security measure designed to prevent personal information from being disclosed to the wrong person.

For access, ask for a copy or summary of the personal information associated with your account.
For correction, identify the information you believe is inaccurate or incomplete and provide the updated details where possible.
For deletion, explain which information you want removed. Deletion may not be available where records must be retained for legal, security, dispute or transaction purposes.
To withdraw marketing consent, state that you no longer wish to receive promotional communications. This does not normally affect essential account or service messages.

We aim to respond to privacy requests within a reasonable timeframe. The time and information needed may depend on the type of request, the complexity of the records and any identity or legal checks required. If we cannot fully comply, we will generally explain the relevant reason, such as a legal retention requirement, the protection of another person’s information, security concerns or the need to preserve records relating to a dispute.

Changes to this Privacy Policy

This Privacy Policy may be updated when our services, technology, security practices or legal obligations change. The updated version will be published on the website with a revised date or other notice where appropriate. We encourage you to review this page periodically so you understand how current information is handled. If a change materially affects the way personal information is used, additional notice may be provided where appropriate.